This Return/Refund Policy explains how ARUN MOHAN INDIA FOODS AGRO PRIVATE LIMITED handles product complaints, returns, replacements and refunds for eligible purchases.
Food Product Conditions
Because our products are food items, returns are handled with particular attention to hygiene, safety and product integrity. A return may generally be considered only when the product is eligible under this policy and remains in suitable condition. Products that have been opened, consumed, altered, contaminated or improperly stored may not be eligible for return or replacement unless the issue is attributable to an incorrect, damaged or defective shipment.
Wrong, Damaged or Missing Product
If you receive a product that is materially different from what you ordered, arrives damaged, or an item is missing, contact support@arunmohanagrofoods.com as soon as possible, preferably within 48 hours of delivery. Please provide the order details and clear photographs of the package, shipping label and product. Our team may request additional information to verify the issue with the courier or fulfilment process.
Eligible Returns / Replacements
Where a return is approved, the customer will be provided instructions regarding the return or disposal of the product, depending on the nature of the food item and the issue. We may offer a replacement, refund or other appropriate resolution after verification. For quality-related complaints, we may request batch/lot details, photographs and other information printed on the packaging.
Refunds
Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate method available for the transaction. Processing time may depend on the payment gateway, bank or financial institution. Shipping charges may not be refundable unless the return or refund is due to an error attributable to us or otherwise required by applicable law.
Non-Returnable Situations
Returns may not be accepted for change of mind, incorrect selection, failure to receive a shipment due to an incorrect address, improper storage after delivery, or products that have been opened or used, except where applicable law requires otherwise.
Bulk / Business / Export Orders
Returns, claims and commercial adjustments for bulk, institutional or export orders may be governed by the agreed purchase order, quotation, invoice or written commercial terms. Customers should inspect shipments promptly and report discrepancies within the agreed period.
How to Contact Us
Send your order number, registered contact details, description of the issue and photographs where applicable to support@arunmohanagrofoods.com. For commercial or bulk-order matters, contact sales@arunmohanagrofoods.com. Office contacts: 8884633849 / 7624916421.
Nothing in this policy is intended to limit any mandatory consumer rights or remedies available under applicable law.